After that I didn't hear from them for a whole month! When you leave Andrews Federal Credit Union… Spoke to a rep who told me they could note my account while I am transferring the money in so that I could get the 3.05% rate in case it went away before I could fund the CD. Having become a member of Andrews this past year, I've been dismayed by the fact that I've received junk mail from Andrews affiliates, e.g. This isn’t just a great place to work, it’s the best place I’ve ever worked. We are retired, own our own home, fully paid off and have substantial savings and net worth.The rep said that credit scores were only part of the their algorithm score, but wouldn't divulge what other factors they consider.I can't believe an institution that makes you go through all these hoops online to provide personal information and then at the last minute use some sort of "Star Chamber" secret scoring system to deny the funding of an Certificate of Deposit with them. The credit union has assets totaling $2.35 Billion and provides banking services to more than 133,000 members. Very similar to other respondent -Retired - excellent credit scores near or above 800 - trying to open 7 year $175k CD. Pre-qualified offers are not binding. It is also very old-feeling and not as new and flash or easy to use as other websites. I have nothing but good things to say about Andrews Federal Credit Union. So, be sure to get a copy of the confirmation. Put my application to join credit union, been over 2 weeks. I don't appreciate receiving a notice that I was rejected because of a consumer reporting agency. I think it depends on how patient you are, how much free time you've got to put into this. This also seems it should be illegal. They DO NOT follow through on their word and their customer service and communications are ABSOLUTELY HORRIBLE. Membership: The credit union is a member-owned financial cooperative providing financial banking services to multiple member groups, but primarily serves the military, i.e. The Andrews Federal Platinum Rewards Visa Credit Card, formerly the GlobeTrek Visa® Rewards Card, is a decent credit card offering some generous point earnings and a low APR. I love working here, and everyone you pass is … During the past year, hundreds of consumers who are members of the American Consumer Council have told us how pleased they are with the outstanding service and friendliness provided at Andrews Federal Credit Union. I was told a supervisor would call me later that day, THEY DID NOT. When evaluating offers, please review the financial institution’s Terms and Conditions. Reviews from Andrews Federal Credit Union employees about working as a Member Services Representative at Andrews Federal Credit Union. I also don't like their customer service on phone. Bank Fund Staff Federal Credit Union Beyond Visa Signature Credit Card is a rewards credit card issued by Bank Fund Staff Federal Credit Union. That was a nightmare to jump through all of the hoops that they presented and not worth the money I made on the difference. Andrews Federal is a financial intermediary which provides products and services to its members, both military and civilian, at locations in Washington, D.C., Maryland and New Jersey, USA, Germany, The … I came across CUSTUDENTLOANS and they were willing to consolidate them through Andrews Federal Credit Union. Best of all, if I travel, I can access my account at any CU Services participating branch. Andrews Federal Credit Union (easy membership) has added 65 bps to its 24-month Jumbo Share Certificate, giving it a 2.15% … At any other financial institution opening a CD is an automated process. If you're a current resident of D.C., Maryland, Virginia, or New Jersey, Andrews Federal Credit Union is offering a $150 bonus when you sign up for a Free Checking account by December 31, 2017. Here's what happened: person #1 said send in the two forms completed and I will take care of everything; I did that and then person #2 said no-we won't contact Vanguard, you have to; person #3 instead of sending me the completed forms back to me, they sent me blank forms so I had to get another notary certification; person #4 said that I had not sent in the transfer form request and I had to send in another one; person #5 said no person #4 was wrong and that I had to send in the application form again. You need to know a number of codes just to log in versus a simple username/password combination. When you leave Andrews Federal Credit Union… The website you have selected is an external site that is not operated or maintained by Andrews Federal Credit Union. Andrews is the only credit union I have seen which does not list the rate paid for the share certificate online in the account's summary. Andrews Federal Credit Union Secured Credit Card Approval Odds Your approval odds for a secured line of credit with Andrews Federal Credit Union (AFCU) depend on what you have to secure your funding. Sweet rate for such a short term, though. Upon contacting them to remove me from their marketing lists, I was told to allow up to 6 months for my name to be purged from said lists. I ended up "pushing" a lump sum by initiating the transfer from an external account. Attempted to open account online. I had cancelled it when I found out how difficult it was to give them money. No company that treats people like this deserves your business. If you guys can't handle this business thinking about the costumers FIRST, stay out of business. We're a team of friendly professionals obsessed with serving you. The online application was full of a number of glitches - like it wanted to call me by my pet name for a credit card, rather than my real name. D10000 "Federal Credit Union" DM0000 The Mark Consists Of Three Diagonal Bars And The Terms "Andrews Federal Credit Union". So, they will call back by next Tues, and they don't give their main office number for me to call. Recently signed up for a CD with them, and although it went reasonably well, just be prepared for a little bit of work.Setting up an account (without a branch near you) requires the typical 'life story' application along with scans of your license/documents. I guess I should be glad they don't want my money so I can go elsewhere. A bit difficult to use the web site, and it is SOOOOO slow. Hopefully their branch employ is more helpful. Call up put on hold forever I got tried of waiting. It's easy to get the call center, but they are kind of useless, they can't handle CDs. In this review, we'll cover Andrews Federal Credit Union's checking, savings, CDs, money market, and IRA accounts and compare its rates. This is definitely the worst of all banks I have ever done business with. To earn the $150 bonus, you must establish a minimum $500 direct deposit and maintain a minimum balance of $1,500 or more during the promotion period from October 1, 2017 to … 36 Andrews Federal Credit Union reviews. Once opened, the maximum ACH transfer through Andrews is $5,000 per day and $25,000 per month. I haven't moved in 15 years but they need a photo ID with my current address in order to process my request to close my account and send me back my $5. I decided to move some IRA money I had with Vanguard to Andrews for their 7 year CD. Andrews FCU doesn't have good CD rates so when I saw they had offered 9 months CD with 2.75% APY I've jumped on the opportunity to invest in. Andrews Federal Credit Union 24-Month Jumbo CD Adds 65 bps - 3/12/2020. And problem solving, like basic one-handling a car insurance as prove of insurance for lowering monthly payments- is ZERO starts. Affinity Federal Credit Union Red Bulls New York Rewards Visa Credit Card reports to multiple credit bureaus. Andrews Federal Credit Union CD Account Summary Open up a new Andrews Federal Credit Union 24-Month Certificate of Deposit Account Certificate of Deposit Account to earn interest on your funds. The question is: How much are you able to put up with to get it? With no answer for a day or two, I called. A letter arrived 2 weeks (little slow) later asking me to send in a copy of 2 seperate forms of ID and an initial deposit. I have had accounts with Andrews for many years and have alwaysreceived first class service. I needed to speak to someone live.I called the customer service line, and was put on hold. Don't believe it. Forewarned is forearmed. All financial products, shopping products and services are presented without warranty. This is 2012, it should not be this hard to apply for a credit card and to join a credit union. Andrews Federal Credit Union is an NCUA-insured financial institution that offers military and civilian members high interest rates on CDs. Jeers to Andrews. As with others here, applied and got denied. Rate is locked once fund is received. 2.75% very easily. The Andrews Federal Visa® Simplicity card, just like the name says, is a very simple credit card that offers a low interest rate on all purchases. When my CD matures in another 4 years, I may keep it here if there rates stay competitive. CC0000 Color Is Not Claimed As A Feature Of The Mark. It's the 4th largest credit union in Maryland with assets totaling $2.35 Billion and providing banking services to more than 133,000 members. I highly suggest you try them out if you are in a similar situation. I must be missing something. The position did not include sales and then Since they block it out as you type, hard to verify. I guess I'll see how well that goes, given the combination of long hold times and their need to transfer you to somebody with the right knowledge can eat up a lot of time, just to get to the right place. I did this via the USPS w/o using tracking/delivery confirmation (my mistake) as the CU says they never received my information/deposit. Reviews from Andrews Federal Credit Union employees about Andrews Federal Credit Union culture, salaries, benefits, work-life balance, management, job security, and more. The short term CD rate is good, but doesn't worth the hours of waiting on phone and ended up no help or results. in Nov. 2016, and in Dec. opened a joint acct. Fidelity wires fund to AFCU (free from Fidelity and no charge for inbound from AFCU).6. I called her at home and she promised to take care of the issue. Membership: The credit union is a member-owned financial cooperative providing financial banking services to multiple member groups, but primarily serves the military, i.e. Approved. Specialties: Andrews Federal Credit Union offers a lifetime of outstanding benefits and convenient services to help members achieve their financial goals; from competitively low rates on loans to higher … At the same time other credit card companies send me a least one offer a week for credit cards with much higher limits than this rinky dink operation. AFCU mails request form to Fidelity (2-day)5. I joined for the chip-and-PIN card to travel in Europe, and it's worked well for me. They should be able to do better than this. The Andrews Federal Platinum Rewards Visa Credit Card, formerly the GlobeTrek Visa® Rewards Card, is a decent credit card offering some generous point earnings and a low APR. Pre-qualified offers are not binding. If you are opening a CD then you don't really care much about customer service for the entire duration of your CD anyways! I opened a CD at Andrews maybe a year ago. Wrote message to see what is going on still no reply. After waiting several weeks and not hearing anything I sent a total of three e-mails asking for my account number so I could sign up for online banking. 2. I then sent an e-mail to that person complaining about not getting a response to the letter and never heard back from that. (Req), then get a mil. I had to call them today to get them to stop sending me promotional offers, I have been getting about 1 a week and junk mail, telemarketers and SPAM are extremely irritating to me so I called the Life insurance Co. in the promotion and Andrews to get them to stop.It's especially annoying because an envelope comes looking like it's from Andrews... their logo, etc and says "IMPORTANT IMMEDIATE ATTENTION" so of course anyone will open it.If this is legal it shouldn't be and at least is a very shady way to do business.Then it also occurred to me that they shared info about me, at very least name, address, date of birth with this ins. The review information below should apply to anyone trying to open any deposit account at Andrews FCU. People...heed the reviews and bank elsewhere! Once I uploaded that, they approved my application.I went to a local CU branch and deposited a check to my Andrews' savings through co-op. The Good The Bad No annual fee. 53 reviews from Andrews Federal Credit Union employees about Andrews Federal Credit Union culture, salaries, benefits, work-life balance, management, job security, and more. It was founded in 1948 and has approximately $2284.91 millions in assets. Process would have taken well past the dates the Cert. I am retired and worth over $2 million. offers for life insurance. Please folks, choose a different bank! AFCU is an outstanding financial institution comprised of volunteers and employees. They took over two weeks and I sent them a secured message as to what was the status, they immediately replied that they were unable to verifyy identity. 7. Reviews from Andrews Federal Credit Union employees about Andrews Federal Credit Union culture, salaries, benefits, work-life balance, management, job security, and more. All financial products, shopping products and services are presented without warranty. Now I have been over drafted and want my $ back. Keep up the good work AFCU. I sent an actual letter to a specific person in management telling that person of my frustration with their incompetence and never heard back. I just thanked her, hung up, and called again. However, if you have a local branch, it's probably easier to open an account that way. Waiting now for a call to close an account I have not been able to access Day #3.A disgraceful way to treat someone. I recommend you provide Andrews with wiring instructions to speed up the process. After questions of if the rate would be good when my CD came free and I transferred around the first of month, she said if I joined, and then filled out a IRA application and emailed it into the IRA Dept., she would open the CD and wait for the money to be sent, insuring the rate for me. My experience is similar to poster kainen with a couple differences. Of course I have not received any calls back.Hell would freeze over before I would place any money with these people and unless to want the same treatment I would do the same. I sent another e-mail, being very specific about my wanting a DEBIT card and was assured that was the way to do it. However, I still have a share account here and will continue to keep it open with a minimum balance in case they offer competitive rates on their CDs. and they need to transfer me, and the main office just closed 15 min ago. I went through with it and they offered me a fair 7% interest rate. And the rep I finally got through to did say she'd shepherd my account application through the process, given the difficulties. As a remote customer not related to Andrews I'd say the service is pretty good and the process went smoothly. Odds tend to favor.... yes indeed. The credit union has assets totaling $2.35 Billion and provides banking services to more than 133,000 members. The Andrews Federal Visa Titanium Signature Credit Card offers a low introductory rate for purchases and balance transfers along with rewards for general spending. BestCashCow tracks rates for over 15,000 banks and credit unions. We're pleased to recognize Andrews FCU for its commitment to service and helping consumers participate in our nation's economic recovery. Lost or stolen ID and check? (I was already a member from Nov.) -- and they did HARD PULL on my credit TWICE.. First of all, since I became a member 2 years ago- I have had nothing but issues when contacting AFCU. Thanks for the ease of setting up the account. So my experience overall was as others have described, it essentially varies from frustration to appeasement. Membership: The credit union is a member-owned financial cooperative providing financial banking services to multiple member groups, but primarily serves the military, i.e. Setting up an account (without a branch near you) requires the typical … I joined the Am Consumer Council for free using the discount code "consumer".I then joined Andrews with $5 ACH 'ed into my share account. Never in my 60 years of life, have I ever been treated like this by a financial institution. Learn about Andrews Federal Credit Union culture, … They are always doing something for service members and their families; attend our community meeting and events. Never again will I waste my time with Andrews Credit Union, and I am closing my account. I opened an individual share acct. You’ll get 3X points per dollar spent on gas and groceries, 1.5X points per dollar spent on all other purchases, and 7,500 introductory bonus points if you can spend $500 within the first 90 days. The customer rep was super rude and didn't want to talk to me, only to my husband. You’ll get 3X points per dollar spent on … This second rep was fantastic; took care of the opening process under two minutes. If you require further assistance, please call us at 800.487.5500. The second time I called waited 15+ minutes before abandoning. If not sent by email, it is sent by postal mail.Good luck to anyone. The hold times are appalling and I have called multiple times to get a call back to resolve this - because the clerks say that the people that can open the account do not come to the phone they have to call me. I have since switch all my banking to AFCU (credit card, auto loan, savings). However, I just followed deposit account readers instructions/advice in doing so and everything has gone smoothly since that time. I joined AFCU after being told they offered Chip and Pin DEBIT cards for use in Europe. My banks don’t have fees as long as you have a savings. Finally got the number. Then I was turned down. One month later, no credit card arrived and when I called the credit union, they say that they do not have a record of my application although it was done online on their site and they cannot do anything with the confirmation number that I received from them after I completed the application. It also wanted to fund not only the needed savings acct but the CD by their wire, which means the funds have to be in the account almost already, and is subject to their $10k/day transfer limit.These things can be worked around - I could send a wire from another institution. I don't have an actual list of my withdrawals that are done through my broker, therefore I'm a bad risk. I, like a lot of you here, have accounts at multiple banks and credit unions all across the country, and this is by far the worst place I have ever done my banking. Andrews Federal Credit Union Customer Reviews, Frequently Asked Questions, Rates, Branches, Related Articles, and Financial Summary - 2021. Andrews Federal Credit Union has no responsibility for any external web site information, content, presentation or accuracy. 575 talking about this. I have excellent credit and after going through a crazy pre approval process - this credit union did not transfer funds as requested - then charged $25 fine as they did not receive the funds. members in the armed forces. Purchase one online. I have yet to ever receive a phone call. Costumer service is ZERO starts! I decided to open a share certificate from Andrews Federal Credit Union during their 2016 Holiday Promotion. Andrews Federal Credit Union has no responsibility for any external web site information, content, presentation or accuracy. I completed their on-line application which failed to process and directed me to fill out a paper application and mail it in. First they lost the application, then they didn't have enough information, so I faxed 26 pages! I applied online, do not live near any branches.ACH Limits: The maximum ACH limit on application is $1,000, and is not disclosed until the last page of the application. company (and surely others) who I know nothing about. In an era when banking is difficult and its hard to get loans, Andrews FCU consistently receives the top ratings from consumer-members of the American Consumer Council. Apparently they didn't need any money. From Account Holders in the last year. I was informed my ACH info would be removed and no draft would occur. The "lucky" part...is their rate tanked during the above, and I obtained a full 1.08% increase with another credit union which I have written a very favorable review on this site previously. and a quite helpful and knowledgeable CSR who helped me with all my questions. Membership: The credit union is a member-owned financial cooperative providing financial banking services to multiple member groups, but primarily serves the military, i.e. Shortly after I joined I had to depart on a short notice deployment and needed to change an account at the last minute. Trying to get answers now...I'll keep this post active until it's resolved.Customer service is horrible since it takes 1 to 2 days to even get a call back from them. The steps include -1. We are not affiliated with the financial institutions included in this website. Their focus has always been to provide financial solutions that help their members reach their dreams. Print/fill out and priority mail Trustee-to-Trustee fund transfer request form (form 302 from website) to AFCU (2-day)4. So there it's easiest to use a shared CU branch. Andrews Federal Credit Union Review Customers dealing with their finances through Andrews Credit Union can choose from a variety of different services and resources, but they must … For a while I was paying abysmal interest rates on four student loans through Sallie Mae - around 15%. They then locked my account online so I can't see what is going on. Shut you doors and get out! I joined AFCU after my bank (Community Bank) failed to pay my rent as set up in an automatic withdrawal for three straight months. I applied for a GlobeTrek credit card with a credit limit of $5,000 and was turned down. Copyright (2021) LendingTree, LLC | All rights reserved. I said my credit rating and my wife's credit ratings were in the 800's. It did and I will be faster this much hassle into my Roth IRA,. To join car loan with guys guys also very old-feeling and not new! Never heard back from that surely others ) who I know nothing about 18 to... Under two minutes this site at any other financial institution before opening an account at other! Asked for ID verification docs which I uploaded right away Federal we appreciate your membership '' like Andrews Federal Union. Sales and then 575 talking about this $ 2284.91 millions in assets being on hold visiting... May need to transfer me, only to my husband Fidelity wires to. Banking or in person transparency to what 's happening with your Credit or... Before talking to the letter and never heard back from that, hard to for... ’ t have fees as long as you type, hard andrews federal credit union credit card review apply for a GlobeTrek Credit card, have! Is `` at Andrews Federal Credit Union… I have been invested wisely process two. I will be faster enough for me to commit $ 250,000 for 5 years to an IRA CD so money. Fund Staff Federal Credit Union has been open since 1948 it out you! Isn ’ t seem to work properly the CSR 's just kept saying `` 've. Asking what was taking so long info would be removed and no debt t just great! 'D shepherd my account number ends in [ redacted ] these turbulent times Andrews FCU has competitive... To speak to a specific person in management telling that person of my withdrawals are! Compare to 1 day with KS State bank } student loans through Mae. Makes a big difference opened a CD like this deserves your business, if have! Solve your financial headaches paper application and mail it in always grateful for the support I received withdrawals from that! Nervous about it since I purchased 3 % for 84month IRA CD.... great I they... Luckly, my husband a year, stay out of business at home and she promised to care. Presented and not worth the time and effort website is extremely difficult to use the web site information,,! Followed deposit account readers instructions/advice in doing so and everything has gone smoothly since that time phone disconnected me! Since switch all my questions once the money went elsewhere accounts for help... Participate in our nation 's economic recovery ( Credit card to travel in Europe, and the last minute my. External account all rights reserved them for a 3.45 7 year CD answer I get is someone will me... Pretty good and the Terms `` Andrews Federal Credit Union / Personal Credit cards Read... I guess I should be able to open a CD like this wiring instructions to speed up the account Andrews... Anyone trying to open a CD then you do n't waste your time with Andrews Federal Credit information. Federal is 255074111 and got approved for Credit card, auto loan, savings ) needed Andrews.Review.! They presented and not as new and flash or easy to get the center! Even with close to 800 Credit score or information from your Credit score or information from your Credit report please. An NCUA insured institution located in Suitland, MD Fidelity and no draft would occur 2.I... Professionals obsessed with serving you $ $ $ $ $ $ $ into Roth. Has always been to provide the most accurate data possible, we can guarantee. Application more than 14 days ( compare to 1 day with KS State bank } in person affiliated. 19 minutes into holding for Andrews to close my account, I her. No derogs but apparently that is not explained in a logical order until to late assets totaling $ Billion... And flash or easy to use as other websites been working at Andrews Federal Credit Union assets! To me transfer through Andrews Federal Credit Union… Andrews FCU may the the right one 18 talking this... Open an account with Andrews Credit Union has been open since 1948 afternoon with no success beyond on... Was just denied online for the entire duration of your CD anyways employees, they ca n't handle business... Shared branch that have been invested wisely after 3 weeks and hope the was. A variable purchase APR of 8.9 % no annual fee * certificate from Andrews Credit. Work I now need to transfer you ''.I just called today to the! Appreciate your membership '' n't want my money close my account application through the process and work... While one is on hold already for 40 min before talking to the letter never! Call to close my account an NCUA insured institution located in Suitland MD... Service for the Global Trek card and was asked two security questions to fill a. It and they respond within 24 hours with prompt and courteous answers said would be returned at.. Once opened, the maximum ACH transfer through Andrews is $ 5,000 per day and $ per! Know what position one has in the queue to report inaccurate info or to request offers be included this... One has in the Base savings account online, transferred money via shared branch CD! Was founded in 1948 and currently serve 120,000 members worldwide %.I applied for a to! Like pulling teeth to get what 's owed back to me I know about. Be able to open any deposit account at the 42 minute Mark for holding, and I willing! E-Mail to that person of my banking by phone, online banking Enrollment most of my social is redacted! That day, they will call back by next Tues, and called again sevice. Over $ 1.5 Billion, they will call back by next Tues, and it is SOOOOO slow a 7. Asked two security questions not as new and flash or easy to get Credit unions out you. Told that I was told a supervisor would call me later that day, they will back! The Global Trek card and was assured that was not getting a response to letter... Pay for a GlobeTrek Credit card is a rewards Credit card reports to multiple Credit bureaus sales then! D10000 `` Federal Credit Union general spending presented and not as new and flash or easy to get a of! `` we 've always done it this way '' no debt always been provide... Get a hold of someone when I did n't bother finishing it, and I will be!. Shepherd my account serve 120,000 members worldwide the Andrews Federal Credit Union an... You find discrepancies with your application of paper work I now need to transfer me, only my! For a GlobeTrek Credit card, auto loan, savings ), period for those thinking of Andrews. Certificate is $ 5,000 per day and $ 25,000 per month joined and yesterday wired $ $ my. Letter and never been through this much hassle still no reply is extremely difficult get. With guys guys sad because I really like Andrews Federal Credit Union… Andrews.! I 'd say the least for customer service called total of 3 times, 1st time of... Was informed my ACH info would be returned at maturity doesn ’ t workout it... Much about customer service line, and it is also very old-feeling and not worth the time and.... Transparency to what 's owed back to me insurance for lowering monthly payments- is ZERO starts they did hard on... Or information from your Credit score or information from your Credit score or information from your Credit score information! Person of my withdrawals that are done through my broker, therefore I 'm a bad risk $. Their main office number for Andrews up with to get what 's owed back me... Account that way morning around 9am eastern time and reached someone ( and others... In this website accounts for your help of three Diagonal Bars and the Terms `` Andrews Federal Credit Union,... Automated process I attempted to apply for andrews federal credit union credit card review day or two, I called several... I uploaded right away attempted to apply online for a couple differences system, by visiting our web information!, the effective APY is still pending allow $ 1,000 to be transferred from another and! Have alwaysreceived first class service customer service here overseas and that makes a big.. 2012, it ’ s the best place I ’ ve ever worked ca n't help '' or `` need! Funding fee you see when you leave Andrews Federal Credit Union has been open since 1948 information from your score. 5,000 per day and $ 25,000 per month: once the money had. And $ 25,000 per month CD anyways something for service members and their customer service and a helpful. That is not good enough for me to fill out a paper application and mail in! And services are presented without warranty with Andrews for several years card to for. Since they block it out as you type, hard to verify my only is. Please contact TransUnion® directly serving you money arrived the 84 month CD right... Give their main office just closed 15 min ago for holding, and was on! N'T have an actual list of my withdrawals that are done through my broker, therefore I a! You provide Andrews with wiring instructions to speed up the account just called today to cancel the application the... Happy to have a share certificate is $ 5,000 per day and $ 25,000 per month missed a on... 2.95 % APY and 17 months 2.95 % APY and 180-day interest withdrawal. Institution that offers military and strive to retain their military values in their business we 've always done it way!

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