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For $27.99 a month, SimpliSafes premium monitoring service option includes smart home integration with Google Assistant or Amazon Alexa and access to recorded camera footage for up to 30 days. Customers can choose to either install the system themselves or pay for professional installation.Brinks also offers monitoring plans; however, the company doesnt publish information on those plans. Brinks offers a range of security equipment packages that start at $199 and go up to about $700, with some equipment upgrades and customization available. Yep, you can cancel your contract any time within the first 30 days, and the 30-day countdown starts the day you place your order. We need to switch to a security company that is more reliable and professional. He apologized for the issues that I experienced and understood why I was upset over having to pay any further. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. 21*03 All rights reserved. Re: ***** ******** / Customer #XXXXXXXXX Please call me back directly to further discuss termination and return instructions. Vivint and ADT are both big competitors. In many cases, when customers call to cancel theservice,they will still owe any remaining balance on the equipment, which is theirs to keep. If there is video recording, customers are able to catch something should there be an issue. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Brinks basic professional monitoring service costs $44.99 per month, placing it among the pricier systems in our ratings. Thank you for speaking with me regarding your Brinks Home account. As for monitoring, Brinks offers Nest Secure users professional monitoring for $29/month. Many security systems have typically relied on a landline, but with many homeowners relying on cell phones, companies are making other options available and offer cellular technology as a stand-alone system instead of just a backup. How To Get a Medical Alert System for Free. Dont worry; there are options for home security systems without phone lines! You can install a system yourself or. Sincerely, I spoke with account manager Rayette. Current users may continue to self-monitor the system. Because there's no monitoring contract, there's no monthly charge. They proceeded to have no explanation and I assume they are creating fraudulent accounts on customers. The types of security systems without landlines use cellular technology in order to communicate with the monitoring center. [Flam2006] has a Brinks home security system which can only be configured using a special device only available to installers, and though they managed to secure one through an eBay sale. Thank you BBB for your assistance in this matter. Cc: Better Business Bureau. I got the invoice a week or so after that and the charge was still showing due. Re: ***** *******/ Customer #XXXXXXXXX For $5 a month, the company will replace or repair any damaged equipment at no cost free of charge. See details. 1-***-75*-5900 ext. Most safety sensor options. On 11-2-22 I called to cancel my service (a service I have not been receiving since 10-4), transferred through several operators to customer retention, where I was sent a link to DocuSign to finalize cancellation. You can eliminate monthly alarm system charges without compromising security. Can the Brinks system be used without service? I would either require a refund of 6 months service ($300) or make this home security contract null and void. They said they couldn't get someone over til after Thanksgiving. You can run a test in a jiffy with just a few simple steps: Youre out of luck on this one. Today, I called Brinks to cancel my service. However, without the service, you cannot view your cameras remotely, or have the ultimate protection you hope to get when you bought the cameras in the first place. My attempt to contact you to further discuss this matter has been unsuccessful. Dear ******** ******, Therefore, to resolve this matter amicably, Brinks Home offers a negotiated buy out of the remaining terms associated with your agreement. The $200 gets you a five-piece system that's comparable to a Ring starter kit in terms of equipment. I called and spoke with representative Chelsey who stated the balance was created in error and to not worry about the **** as they (the company) would take care of it. Hector ***** Please be advised, if you still elect to cancel, Brinks Home agrees to terminate your account with no further obligations upon the return of your equipment. There was to be zero charges for any new equipment that Brinks installed as long as we already had that same equipment with Digital Life. Re: ***** ****** / Customer #XXXXXXXXX November 21, 2022 The cameras need a hub to work, and the hub needs monitoring to work. As much as you want to protect your family and property, a monthly charge for an alarm system can be a drain on your budget. Both Brinks and Blue by ADT offer DIY installation options, but they differ in their equipment offerings. You can do away with a monthly charge by having an unmonitored system. Info current as of post date. Please help me get this account closed and stop their contacts to me. In some cases, the keypad may beep every 30 seconds or every minute. ***** ******* Its simple to install yourself, but Brinks also offers professional installation for free. The systems indoor and outdoor security cameras allow you to create specific motion-detection zones, and the system can differentiate between people, animals, and vehicles. XXXXX (The consumer indicated he/she ACCEPTED the response from the business.) Case #XXXXXXXX San Antonio, TX XXXXX This service provides 24/7 monitoring of your security system with notifications sent directly to your smartphone or tablet in the event of an emergency. In addition there is a $50 service charge if a technician has to come out and this is buried in the contract. Customers who cancel their monitoring service can try resetting their home security equipment. Shortly there after it lost radio signal again so basically my system was useless and I couldn't access it remotely. Especially if youre away from home and receive an alert of a break-in. Burglary vs. Robbery: What's the Difference? How do you reactivate the wired system? Here are some answers to the most common Brinks questions. Please allow 24 to 48 business hours to receive. BBB Business Profiles generally cover a three-year reporting period. I am under a 3-year contract with Brinks Home Security and their system had become faulty upon renewal in April, especially for the fire alarm, along with the master screen which was always beeping false warnings, at all hours of the day and night. Cc: Better Business Bureau. Executive Response Team Account XXXXXXXX Is Brinks now ADT? Cc: Better Business Bureau. a monthly recurring recovery cost charge. I took time off from my work schedule, and the technician did a no show. Brinks no longer works with Google Nest; however, it does sell a programmable Alarm.com thermostat that uses Z-Wave wireless technology. Monitoring plans for these packages cost between $29.99 and $44.99 per month and require a three-year contract. International Association of Better Business Bureaus. Re: ******* ****** / Customer #XXXXXXXXX Dear ***** ******, Brinks uses the Z-Wave wireless protocol, which is separate from Wi-Fi, to connect its security and automation devices. Alina is a safety and security expert that has contributed her insights to CNET, CBS, Digital Trends, MTV, Top Ten Reviews, and many others. Monitored systems allow you to keep tabs on the home from everywhere, along with many automation features that can help customers control homes. If you have any other account concerns, I am available Monday through Friday from 7:00 a.m. to 3:30 p.m., Central Standard Time. Still not working on 10-6-22, they now said a technician was needed and scheduled for 10-14. The security company will call you when there's a problem. ADT, for example, charges $27.99 for its most affordable professional monitoring service and $62.99 per month for a premium system that includes mobile app access, live video monitoring, and smart-home device integration. In terms of equipment, Brinks offers a much broader range of hardware. If you prefer to have a monitored system, you can download free or inexpensive software that notifies you when an incident occurs. To recap our conversation on November 18, 2022, we **** follow up early this week to discuss how you would like to move forward with your account. I would like you to please resolve this issue I need to get out of this service provider and contract, ****** ****** You can see how they compare and differ in our ADT vs. Brinks guide. Krista Bruton is a DFW-based writer who covers smart home security and consumer protection. This comes in handy if the existing security system is working satisfactorily. In your complaint you requested the cancellation of your account citing a conflict of intertest with respect to the service charges and taxes billed. Therefore, please accept this letter as formal confirmation that there is no further contractual or financial obligation to Brinks Home. A request has been submitted to send you a payment termination letter with instructions on how to complete your final payment. For example, PC-Alarm and Security System listens for fire and burglar alarms through your computer's microphone and notifies you by email or pager. She is passionate about telling stories that keep consumers informed and protected. . Since many people these days rely solely on their mobile devices they may be wondering about their options when it comes to securing their home. Our research on Brinks surfaced flexible equipment plans, easy installation, and responsive professional monitoring. The cellular technology works by using the cell phone towers that are near the home or, if there aren't decent cell phone towers near the property, one can be installed on the property. The man who came to my door tricked me into switching to Brinks from ADT. There are three options through which you can reactivate the pre-installed wired system: get in touch with the original provider, engage a third-party company, and convert it to a DIY self-monitoring system. There are three ways to contact Brinks customer service: Brinks Money is a prepaid card that you use, like a debit card. This is because mostself-monitoredsecurity systems need strong Wi-Fi to properly function. Its system doesnt use a control panel, window sensors, or any type of detector. The month of August I received a statement for a balance of $19.96. Nest Secure: You can locate a Nest Pro on the Nest website. For more information about home alarm systems andprofessionallymonitored home security, dont hesitate to contact us. ******* ****** Copyright 2023 Brinks Home. It's a good option if you have poor service or lack high-speed access. It has been 27 days and they still cant tell me when it is being refunded. Her hobbies include fixing up her 100-year-old house, doing artsy stuff, and going to the lake with her family. The representative then told me I could get a service guy out to fix the install for a co-pay of 50 dollars. For example, maybe you decide you no longer want a piece of security equipment in your laundry room. The technician AGAIN did not show up and I received no notification. Sincerely, November 30, 2022 And while Alder does not offer smart home equipment (although it does work with Alexa- and Z-Wave-compatible devices), Brinks equipment includes a smart lock, smart thermostat, and smart garage door opener. The company double charged me for installation of security equipments. Download a free trial version of monitoring software. However, after a few false alarms, many homeowners prefer that the police arent automatically sent to their home. Indianapolis, IN XXXXX You can set it up for direct deposit for your paycheck or tax refund, or you can add funds manually. The home automation tools available through Brinks Home Security allow you to control lights and locks remotely from your smartphone or tablet, as well as receive alerts if motion is detected . 3. Then we could decide to cancel based on our scheduled appointment This option is void now because again they cancelled our appointment that was scheduled this Friday Nov 16th. On 10-5-22 I called Brinks to report this and their response was it needed 24 hours to update. Packages range from $199 to $699, and monitoring plans range from $39 to $49.99. Any price and availability information displayed on Amazon at the time of purchase will apply to the purchase of this product. Cc: Better Business Bureau. If a customer already has a system with a landline, they may be able to retrofit their system and keep the equipment they already have or upgrade the system to include the new communication hardware with new equipment. Can I use Brinks system without service? If there is a burglary or other emergency, many customers find comfort in the fact that there will be a security professional available to assist them. She lied directly to me. Copyright 2023 Brinks Home. How do you add sensors to Brinks? We heard all of your Brinks Home Security questions, did the research, and rounded up the answers in our Brinks FAQ. Please note, further research is needed to resolve your concerns. It is also dangerous not to have a smoke alarm service in our house. When you self-monitor your home, its important to have a plan if your alarm sounds, as well as how to turn off the alarm. If I'm required to pay the balance of the contract to get out of the contract, that doesn't resolve anything amicably. Case #XXXXXXXX I called on 10-18 to address the nonfunctional service, they scheduled a technician for 10-31. Case #XXXXXXXX To recap our conversation, I a technician is scheduled to resolve your smoke detector concerns on November 18, 2022. Brinks is one of the many security companies that offers a DIY installation option. Together, lets design a smart home security system to fit your lifestyle. In the early 2000s, Alina worked as a volunteer firefighter, earning her first responder certification and paving the way to her current career. On May 5, 2022 I called Brinks Home to cancel my security services at 3335 N 64th Drive Phx AZ XXXXX as I was in the process of selling my residence to move in with my daughter. I am now having to seek a new security company. Any unpaid balance left after the account cancels may be subject to collections activity. Its important to assess your priorities for home security and the time you have. With todays technology, there are more options available than ever before. I am now receiving calls on my mobile number XXX-XXX-XXXX from Brinks for unresolved balance. Basically, if it has anything to do with a Brinks home security system, it needs a monitoring plan. Sincerely, 1990 I called, they confirmed again I wouldn't be charged. Brinks Simple DIY System with Great Customer Service 3.5 U.S. News Rating Base Price Varies Monthly Fees $29.99 Plan Lock 36 Month Contract Installation DIY, Professional Popular Companies. Executive Response Team Hector ***** Brinks does offer a 30-day trial period, as well as a Home Plus warranty plan, which covers the repair or replacement of damaged Brinks equipment. Neither company lists equipment prices. We did not request this service but were told by Brinks that it was required. Her goal is to make safety and security gadgets less mystifying one article at a time. *** W ***** St Pro-Installed vs. DIY Home Security Systems, Best Identity Theft Protection Services of 2023, SkyBell Slim Line Video Doorbell Venetian Bronze, Brinks Home Wireless Garage Door Tilt Sensor, Wireless Door Sensors (Qolsys Encrypted Door/Window Sensor), Wireless Door Sensors (Brinks Home Encrypted Door/Window Sensor), Brinks Home Encrypted Pet Immune Wireless Motion, Kwikset 888 Smartcode Deadbolt - Satin Nickel, KwikSet SmartCode Wireless Keypad Leverlock - Satin Nickel, Alarm.com Programmable Z-Wave Smart Thermostat. However, the monitoring component of each home security package is without question more valuable than the hardware. So now I'm on the hook with a service that they haven't been providing me since June 2022 through March 2023. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. **************** While it's not the most affordable gear, Brinks sells everything you'll need to build a system to detect and deter burglars. Regardless of the communication method, authorities will be called if there is an emergency and customers will get the help they need. Is there a backup of data from cameras or monitoring? Therefore, to resolve this matter amicably, Brinks Home offers a negotiated buy out of the remaining terms associated with your agreement. I called back I think a week or so later and told them the situation and asked them to make sure the 2nd camera was also going to be installed and that I was NOT going to be charged for it because it was already an existing camera we paid for through Digital Life. They said they could reschedule me and I agreed hoping it would be that week. Their lying and manipulative practices are unacceptable and I'm shocked that this is legal. An example of a monitoring software product with a trial version you can download is WebCam Monitor, which detects motion or noise, records video and audio of the incident, and notifies you by email or text message. The contract says 30 days after signing and I did not see it. They came and switched it out at the end of June. We were ATT Digital Life customers. Brinks to stop moniroting Nest Security System. It was gonna be 3 weeks before he could come. X-XXX-XXX-XXXX ext. X-XXX-XXX-XXXX ext.XXXXX If the security company is not trustworthy how can I feel secure? An appointment was made this week with the BBB representative from Brinks.I rearrange my schedule for this appointment just to find out they are cancelling again. Recently, its more common to see security systems being compatible with multiple alarm monitoring services. Purchase monitoring software, preferably after using its free trial version if one is available. As a matter of policy, BBB does not endorse any product, service or business. If you already have smart home devices such as thermostats and light dimmers, you should ask a Brinks representative if they are compatible. Cc: Better Business Bureau. However, you have 30 days to try out the system before being locked in to the contract. We apologize for any inconvenience this matter may have caused you. X-XXX-XXX-XXXX ext.XXXXX Here are some answers to the most common Brinks questions. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.