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Contact sales. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. These cookies allowed us to study how users navigate on the website. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Raise a general billing enquiry. Requesting a copy bill Check service status Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. the new account(s) in My Permissions.Go to My permissions. Mobile costs may vary. Broadband not working properly? Mobile costs may vary. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. T&Cs apply. AGE UK LONDON Business Description. later the dashboard view will be restored. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Website. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try If you need help quickly, use the other contact options. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Visit our online customer service help and support areas Whether you run a small or larger business, we have a BTnet solution for you. Read more about our network latency here. All day, every day. Get answers to all your questions here. Mobile costs may vary. Suitable for smaller businesses who need more than what broadband can offer. Mobile costs may vary. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. So you get the same service, and it could save you time too. Search The Phone Book from BT to find contact details of businesses across the UK. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Location. Its consistent, reliable connectivity for your business. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Sounds good doesnt it? When you have a broadband connection, you share your bandwidth with others. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Online, report a fault with your broadband, phone, or BT email. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Contact BT Business. Broadband & internet BTnet Available 24/7Free from UK landlines. Help and support; Contact BT; Back. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Get help for all your BT Business products and services. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Its really that simple to contact BT Broadband by SMS. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. We have a range of ways to get in touch for new and existing customers. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Every single time. Dont miss our hassle-free ways to help yourself. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. This will involve a complete review of your complaint to make sure nothing has been missed. All prices exclude 20% VAT. New BTnet EAD customers only. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . As your business grows, the demands on your internet connection grow too. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Discover solutions that are built for your business, whatever you do. You need your billing account number. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. There are no limits to what people can do when they connect. BT broadband complaints. More information and review your options. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. When people connect, there's no limit to the good they can do. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? If you want to track a home order, click the button below. 0330-123-4567 from a mobile By phone 0800 800154. Or ring us on : 0800 672 331 Register a complaint Contact business To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Fibre business broadband only 25.95/month. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Using Wi-Fi that doesnt drop. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Subject to credit check, business registration and a 5-year minimum term. Report a fault online to put things right. How does BTnet work with cloud applications? That's why we've been named as a leading service provider by Gartner. How to Contact BT Openreach? Search The Phone Book from BT to find contact details of businesses across the UK. We only collect anonymous data. We always aim for 100% target availability, but sometimes things do go wrong. Offer ends 5 March 2023. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. If you're on your computer, you can download WhatsApp for Desktop. Try contacting support if you still can't track your order. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs The solutions we sell are integral to modern life. Sometimes we can identify and fix a fault at the same time. We are processing your online This means finding the right BT phone number can be more difficult than you first thought. a fault or order with your fault or order references. Maybe there's a problem with your order. If it's for your home account visit BT for the home. Search The Phone Book from BT to find contact details of businesses across the UK. Starts with VOL followed by three and eleven numbers, Oops. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Simply follow the instructions and you might not need to call BT Broadband. Faults and Orders dashboard. track your order. Rest assured that your call is really important . A business leased line, on the other hand, is a dedicated line just for you. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Best if you're on your mobile. Otherwise, please make sure you've got a business reference and try again. We aim to fix any faults within five hours day, night, or weekends. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Make sure you're always connected with mobile, broadband, phone systems and more. Contact BT for help and support with your BT broadband, TV, home phone or mobile. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Get a BT ultrafast fibre broadband deal today and bundle your TV. Mobile costs may vary. Starts with two letters followed by six or seven alphanumeric. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. If you have an issue you can find out if is just you, or impacting others in your area. You can find our standard Terms and Conditions at www.bt.com/terms. track your order here. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Here's how we'll help put things right. Our great-value business broadband offers fast speeds and a reliable connection. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Your order number will look like one of these. A BTnet Leased Line not quite right for you? If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Another great way to contact BT without calling is to use the BT live chat service. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Tavis House London WC1H 9NA | 020 7820 6770 . There are lots of quick and easy options to manage your . Well need your site address and postcode, and an overview of what youll be using your connection for. By continuing to browse, you accept the use of cookies. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Business growth needs a rock-solid infrastructure. All connections are subject to survey. BT Business App Save time, manage your account, and check your services at your fingertips From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. You'll get a PDF file to keep and print out. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Get a 200Mbps leased line for 299/month (ex VAT). Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Fix Problems and faults Contact Chat, phone, or email Contact us about. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Try contacting support if you still can't We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Every single time. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Our SME solutions are for you. You can do lots of things without picking up the phone. However, a well-designed system should route a customer to the right person. Mobile costs may vary. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Set up and alter your Direct Debits. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Available 24/7. This is just a tiny fraction of the information contained on BT Business' contact page! Sorry, something went wrong. How to Buy an Online Listing . You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Monday - Friday. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Click on the button below to track the parent order. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". We can only deal with BT Business accounts. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Weve broken down each way you can contact BT so you can choose the best option for you. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. one. Price subject to survey and location. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. That looks like a residential order number rather than a again. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Free from UK landlines. Safety starts with understanding how developers collect and share your data. This price does not include in-life modifications, upgrades, or moves on existing services. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board We're sorry but you need to use a different order tracker for that reference. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. BT business solutions Work faster, smarter, safer, and stay connected with your world. Starts with 5 or 6 numbers, followed by 6 numbers. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Log in to report a fault and youll go straight to the correct place to fix problems. Achieve a smarter digital future with our technology and business solutions for public sector providers. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Download our Service Level Agreement to find out more. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Make sure youre always connected with mobile, broadband, phone systems and more. Lessons BT Business Teach Us Want to write to us? If you need help quickly, use the other contact options. Price quoted only available on a 5-year term contract and applies to new circuits only. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Compare leased line pricing and find the best fit for your business. Monday - Saturday08:00 - 18:00Free from UK landlines. Use the contact options below once you have placed your order. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Best if you're on your mobile. We're here to keep your teams connected as the trusted partner of businesses around the globe. You need your order reference number. When you have team members working from different locations, a connection you can rely on is more important than ever. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Its quick, easy and available 24/7. By email Send message We aim to respond to your email within 48 hours - excluding weekends. That means there are no busy periods or dips in data service to worry about. Discover solutions that are built for your business, whatever you do. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Related Types of Business | Related Locations. Our insights and events hub is your go-to destination for help and advice on the future of your business. Search The Phone Book from BT to find contact details of businesses across the UK. Dont miss our hassle-free ways to help yourself. You can do lots of things without picking up the phone. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Popular shortcuts Order number Track a fault Report a fault Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions.